Frequently Asked Questions
Find quick answers to common questions.
Orders & Payments
1. How do I place an order?
Just select a product, choose size/color if applicable, and proceed to checkout. Complete payment to confirm your order.
2. Can I cancel my order?
You can cancel your order before it has been shipped. After shipping, cancellation is not possible.
3. What payment methods do you accept?
We accept UPI, credit/debit cards, wallet payments, and net banking.
Shipping
4. How long does delivery take?
Orders are processed in 1–3 business days. Delivery usually takes 3–7 days depending on your location.
5. How do I track my order?
You’ll receive a tracking link via email/SMS once your order is shipped.
6. Do you offer international shipping?
Yes, but customs duties and taxes may apply depending on your country.
Replacement Policy
7. Do you accept returns?
No general return policy. We only accept replacement requests for wrong, damaged, or defective products.
8. How do I request a replacement?
Email us within 7 days of delivery with your order number, photos, and issue details.
9. Who decides if my replacement request is accepted?
The Silver E-commers support team will review your request and has the right to accept or decline based on product condition and evidence provided.
10. Will I be charged for replacement?
Replacements due to our error are free. Other replacements (size change, preference change) may incur additional charges.
Products & Quality
11. Are all items pure silver?
Yes, we sell 92.5 sterling silver jewellery unless otherwise specified.
12. Will the silver tarnish?
Silver naturally oxidizes over time, but regular cleaning keeps it shiny.
Other Questions
13. How can I contact support?
Email us at support@silverecommers.example or use the contact page form.
14. Do you offer gift packaging?
Yes! You can choose gift packaging at checkout for an additional charge.